Effective Date: 10/27/2025

1. Introduction
Greenbrier Bikes is committed to protecting your privacy and ensuring you have a positive experience when visiting our website www.greenbrierbikes.com, using our services, purchasing or renting bicycles or equipment, or otherwise interacting with us. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, how we protect it, your rights in connection with your information, and how you can contact us about our practices.

By using the Website or engaging services with Greenbrier Bikes, you agree to the terms of this Privacy Policy.

2. Information We Collect
We collect information about you in the following ways:

a) Information you provide to us

• When you make a purchase or rental, book a service or shuttle, contact us by phone, email or via the Website, we may collect your name, address, email address, phone number, billing/shipping information, payment card or method details (handled securely via our payment processor), rental details, emergency contact information (if relevant) and other information you choose to provide.

• When you create an account on our Website, sign up for newsletters or special offers, we may collect your login credentials, email address, mailing address, and preferences.

• When you submit feedback, requests, or support inquiries, we collect the content of your message and your contact information.

b) Information collected automatically

• When you access our Website, we and our service providers may collect device and usage information such as your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visit, time spent on pages, clickstreams, and other technical information.

• We may use cookies, web beacons, and similar technologies to collect this information and to track your activity on our Website. See Section 6 for more information about cookies.

c) Information from third parties

• We may receive information about you from service providers, marketing partners, or other third-party sources (for example, if you use a third-party payment provider or sign up for our newsletter via a partner service).

• We may combine such information with information we already have about you.

3. How We Use Your Information
We may use the information we collect for the following purposes:

• To process your purchases, rentals, shuttle service bookings, and to provide you with the requested services (including maintenance, repairs, sales, rentals) and communicate with you about those.

• To send you confirmations, receipts, service reminders, updates about your account or rental, and to respond to your inquiries.

• To send you marketing communications, newsletters, special offers, promotions, and other information that may be of interest to you—unless you opt out.

• To improve our Website, services and user experience through analytics, monitoring usage trends and performing internal business and marketing analyses.

• To detect, prevent and address fraud, security or technical issues, protect our rights and interests, and comply with legal obligations.

• To fulfill any other purpose for which you provide the information.

4. Sharing Your Information
We will not sell your personal information. We may share your information as follows:

• Service providers and partners: We may share information with third-party service providers who perform functions on our behalf (such as payment processors, website hosting, email communication services, analytics providers, maintenance/rental/shuttle partners).

• Legal and regulatory disclosures: We may disclose your information if required by law, legal process, court order, or governmental request; or to investigate, prevent or act on suspected illegal activities, fraud, safety or security issues.

• Business transfers: If Greenbrier Bikes is involved in a merger, acquisition, sale of assets or financing transaction, your information may be transferred as part of that transaction—but only under confidentiality and permitted usage terms.

• With your consent: We may share other information if you consent to it.

5. Your Choices and Rights
You have certain rights and choices regarding your personal information:

• You can opt out of receiving marketing emails by using the “unsubscribe” link in any such email or by contacting us directly at the contact information below.

• You may request access to, correction of, deletion of or restriction of processing of your personal information by contacting us.

• Depending on your jurisdiction, you may have additional rights (for example under certain U.S. state laws) regarding the portability of your information or to request we not process “sensitive personal data.”

• You may disable cookies or browser tracking (see Section 6) though doing so may affect your experience on our Website.

6. Cookies and Tracking Technologies
We use cookies, web beacons, embedded scripts and similar technologies to collect usage information, manage your sessions, remember your preferences, improve the Website experience, and understand how you interact with our content.
You may decline or disable cookies by adjusting your browser settings; however, some features of the Website may not function fully without cookies. We may also use third-party analytics providers (e.g., Google Analytics) to assist us in understanding Website usage.

7. Data Security and Retention
We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration and destruction.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. After that, we either delete or anonymize your information.

8. Children’s Privacy
Our Website and services are not directed to children under the age of 13 (or such higher age as may apply under relevant laws). We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected personal information of a child under 13, please contact us and we will take steps to delete the information.

9. International Users
If you are accessing our Website from outside the United States, please note that your information may be transferred, stored and processed in the United States or other jurisdictions. By using the Website and providing your information, you consent to such transfer, storage and processing.

10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on the Website and update the “Effective Date” above. If the changes are material, we may provide additional notice (for example via email). We encourage you to review this Privacy Policy periodically.

11. Contact Us
If you have any questions, comments or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us at:
Greenbrier Bikes
916 3rd Ave.
Marlinton, West Virginia 24954
Phone: (304) 591-7021
Email: Shop@GreenbrierBikes.com